Want to know more? Please find answers to some of the most frequently asked questions below:
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HOW DO I BECOME A MEMBER?
The Bobbi Brown Pro Program is not currently accepting applications in North America.
HOW MUCH DOES THE MEMBERSHIP COST?
The Bobbi Brown Pro Program is free for Makeup Artists and Industry Professionals.
WHAT ARE THE BOBBI BROWN PRO MEMBER BENEFITS?
Makeup Artists and Industry Professional Members receive a 40% discount on all eligible purchases. The Pro discount can be redeemed through www.bobbibrowncosmetics.com, available only to members located within the United States, United States Territories, and at APO/FPO/DPO addresses. The discount applies to all products on the website excluding Gift Cards, eGift Cards and selected new and limited-edition products.
HOW CAN I USE MY DISCOUNT?
Members can use their Bobbi Brown Pro discount on www.bobbibrowncosmetics.com. To redeem, members must be logged into their account using the same email address that was used to apply to the program. The discount applies to all products on the website excluding Gift Cards, eGift Cards and selected new and limited-edition products. All Program orders must be shipped and billed to the same address.
AS A BOBBI BROWN PRO MEMBER, DO I QUALIFY FOR SPECIAL OFFERS ON BOBBIBROWNCOSMETICS.COM LIKE SAMPLES ETC?
Bobbi Brown Pro members cannot redeem additional offers with their current Pro discount.
AS A BOBBI BROWN PRO MEMBER HOW MUCH CAN I BUY?
We limit orders to 3 orders per customer per day, with no more than $10,000 USD total spent per calendar year post-discount. Additionally, members may not purchase more than 6 units of the same item per order.
DOES BEING A PART OF BOBBI BROWN PRO HELP ME QUALIFY FOR A POSITION TO WORK AT A BOBBI BROWN COUNTER?
No, being a Bobbi Brown Pro member does not qualify you for a position to work at a Bobbi Brown counter. For information about job opportunities, please visit the employment section of the website click here.
I WAS APPROVED AS A BOBBI BROWN PRO MEMBER, BUT I CANNOT SEE MY DISCOUNT AT CHECKOUT.
Please be sure to use the same email address that you provided in the Pro Member application form to register and checkout on www.bobbibrowncosmetics.com. The discount applies to all products on the website excluding Gift Cards, eGift Cards and selected new and limited-edition products. For further assistance please call (877) 310-9222 from Monday - Friday 8 AM - 10 PM EST and Saturday & Sunday 10 AM - 8 PM EST.
I AM A BOBBI BROWN PRO MEMBER AND HAVE A QUESTION ABOUT MY ORDER.
For any questions regarding your order please contact our customer service team by calling (877) 310-9222 from Monday - Friday 8 AM - 10 PM EST and Saturday & Sunday 10 AM - 8 PM EST.
WHEN DOES MY BOBBI BROWN PRO MEMBERSHIP EXPIRE?
After 24 months your Bobbi Brown Pro Membership will expire. We will send you an email reminder 1 month before this date. You must re-apply after 24 months to renew your membership.
HOW DO I RENEW MY BOBBI BROWN PRO MEMBERSHIP?
For any questions regarding how to renew your membership, please contact our customer service team by calling (877) 310-9222 from Monday - Friday 8 AM - 10 PM EST and Saturday & Sunday 10 AM - 8 PM EST.
WHERE IS MY PRO MEMBER ID?
You can find your Pro Member ID by logging into your account on www.bobbibrowncosmetics.com. It will be listed on the “My Account” page in the “Account Profile” section or in the Pro Member section under “Account Details.”
HOW DO I CHANGE MY ADDRESS AND CONTACT INFORMATION?
Please log in and go to the MY ACCOUNT section. You can change your address, contact information and email. If you are having difficulty changing your information please call our customer service team toll-free at (877) 310-9222 from Monday - Friday 8 AM - 10 PM EST and Saturday & Sunday 10 AM - 8 PM EST.
MORE QUESTIONS?
For additional questions or assistance, please call our customer service team toll-free at
(877) 310-9222 from Monday - Friday 8 AM - 10 PM EST and Saturday & Sunday 10 AM - 8 PM EST.
