When making a Bobbi Brown purchase, you can use Afterpay as an option. It’s an alternative payment choice that lets you buy now and make payments later. Afterpay makes it simple for customers to pay for purchases on our website. To use Afterpay, go to the checkout section and select “Afterpay” as your payment option. You must be over 18 years old to sign up. For more information, go here. Reach out to us with any questions you have.
What is auto-replenishment?
The Bobbi Brown auto-replenishment program helps you get your favorite makeup and skincare products delivered to your door regularly. When you select one our available auto-replenishment products, you can choose your delivery frequency, next order date, or quantity at any time by visiting Auto-Replenishment on your account page. In addition, you can cancel the auto-replenishment of a product at any time. Learn more by visiting our FAQ page.
How do I get free makeup samples?
At Bobbi Brown, we want you to find the best product for you. As part of that, we periodically offer free makeup samples on our Special Offers page to help you decide if it's something you really can’t live without. Also, as a member of our loyalty program BB Access, which is free to join, you get complimentary samples with every purchase, as well as many other perks and offers that make it easy for you to try Bobbi Brown products. Join BB Access here to start getting rewarded for being a beauty fan.
How do I get free shipping?
If you join our loyalty program BB Access, you get Bobbi Brown Cosmetics free standard shipping on all online purchases. Free shipping covers the standard delivery. To learn more about shipping options, visit our FAQs.
Can I return Bobbi Brown makeup?
Bobbi Brown returns are easy to do through our manageable return process. If, for whatever reason, you’re not satisfied with your order, return your product to us for a refund or an exchange. For select types of makeup, return shipping is free. If your product arrives at your door damaged, reach out to us immediately by calling (877) 310-9222. More on our return process can be found here.
How do I book a makeup artist?
Bobbi Brown Pro Artists are experts in the field who are chosen by the brand because of their unique talents, vision, and style. Artists are available to consult with customers virtually, through Live Chat, Video Chat, Text, and complimentary one-on-one Virtual Artistry Consultations. If you’re looking to learn more about the latest makeup trends or want a personalized skincare routine, book a session with a Pro Artist. We love talking beauty with you.
everyday offers & services
Get up to 30% off select products before they’re gone for good.
*Offer starts on 12/9/2022 and ends on 12/9/2022 at 11:59PM PST. 7 Days of Bobbi Day 5: get a full-size Crushed Lip Set with any $65+ order. Offer automatically applied at checkout. Offer available to U.S. residents only. Quantities are limited and offer is subject to availability, while supplies last. We reserve the right to substitute any free item offered with an item of equal or greater value. Only one per order. Offer is subject to change or cancellation without notice. Offer may not be used in combination with any other offer or discount. Free items are not eligible for returns or exchanges. *Applicable purchase amount and offer does not include the purchase of gift sets; eGift cards; sales tax; shipping and handling; items noted as not eligible; items that are not in stock at the time of purchase; pending purchases or purchases made prior to the start of the offer or after the offer ends. All purchases are subject to bank authorization prior to processing. Only authorized purchases will be processed and shipped. Other restrictions may apply. If you have placed an order containing a free promotional item(s) and such order also contains a backordered or pre-order item, in the event that you cancel either the backordered or pre-order item prior to the promotional item(s) shipping, and in doing so the order total is below the promotional offer threshold, you will no longer be eligible for the free promotional item(s), the cancelled item(s) and promotional item(s) items from your order will be cancelled, and you will not be charged. If the cancelled portion of your order was pre-paid, a full refund will be issued for all pre-paid items cancelled.