Orders being sent to P.O. Boxes or Military APO / FPO addresses must be shipped via the United States Postal Service and cannot be shipped via 2nd Day or Overnight Priority service.

Bobbibrown.com accepts orders being shipped to U.S. destinations only. We're sorry, at this time we are unable to accept orders being shipped to international destinations.

Please Note: All purchases are subject to bank authorization prior to processing. Only authorized purchases may be processed and shipped.

A key benefit of setting up an account with us is the ability to check the status of your most recent orders by visiting our Order Status page. This is the easiest and quickest way to get current information regarding your Bobbibrown.com order. If you do not have an account set up with us, and have questions you may email our customer service department or contact us at 1.877.310.9222.

Once your order is shipped, your tracking number, if available, will be displayed. To track your order via the carrier's Web site, you may click on the tracking number to view the delivery status of your order.

Please Note: Some carriers may not provide tracking information for up to 24 business hours after the order is shipped.

Occasionally, orders or parts of an order are cancelled by our system for various reasons. Some reasons are:

item(s) not available.
Difficulty in processing payment information.
Cannot ship to address provided.
Duplicate order was placed.
Cancelled due to a customer request.

Temporarily Out of Stock / Backordered Items
If an item selected is temporarily out of stock at the time of your order, you will be notified via email and advised of the expected ship date of the backordered item. Backordered items are shipped as soon as they are available. If there are other items in your order that are in stock, they will be shipped to you. Please be assured that you will not be charged for any item until it is shipped. If for any reason you wish to cancel a backordered item, please contact us at 1-877-310-9222 and we will be happy to assist you.

If for any reason you are not satisfied with your Bobbi Brown Online purchase, simply return the unused portion, and we will be happy to remit your account for the full amount of your purchase. If you prefer, you may exchange your purchase for other Bobbi Brown products. Please follow the instructions on the invoice enclosed with your order to complete your return or exchange. A pre-printed label is provided for your convenience.

Bobbi Brown Online
Returns Department
7601 Trade Port Drive
Louisville, KY 40258

We're sorry, but return shipping fees are not refundable.

Please Note: Only items purchased on Bobbibrown.com may be accepted for return or exchange.

For additional information on returns and exchanges, please contact us at 1-877-310-9222.

If your package was damaged in shipment by the carrier, save the box and merchandise and notify us immediately at 1-877-310-9222. The carrier will inspect and pick up the damaged package and the damaged items will be replaced.

Bobbi Brown Online accepts orders that are billed and shipped to locations in the United States (includes APO/FPO, P.O. Boxes, and U.S. Territories). We regret that we are unable to ship to international addresses and apologize for any inconvenience.

Bobbi Brown Online orders are shipped and delivered on business days (Monday through Friday, excluding major holidays). Below are the shipping options available for your order. Please select the option that best suits your delivery needs during "Checkout."

Standard Service
Most orders with Standard Service are delivered within 5 -7 business days from the order's ship date. Most orders destined for P.O. Boxes are delivered within 6-14 business days from the order's ship date.

2nd Day Service
Most orders shipped via 2nd Day Service are delivered within 2-3 business days from the order's ship date. 2nd Day orders may require a signature upon delivery.

Overnight Service
Orders shipped via Overnight Service are delivered within 1 business day from the order's ship date. Overnight orders may require a signature upon delivery.

Shipments to APO/FPO and PO Box addresses
Most items may be shipped to a P.O. Box or Military APO / FPO addresses, but some restrictions apply. Orders being sent to P.O. Boxes or Military APO / FPO addresses must be shipped via the United States Postal Service and cannot be shipped via 2nd Day or Overnight Priority service.

Shipments to Alaska, Hawaii or U.S. Territories
Bobbi Brown Online accepts orders being shipped to Alaska, Hawaii and the U.S. Territories Puerto Rico, Guam, and U.S. Virgin Islands. Most items may be shipped to Alaska, Hawaii and the U.S. Territories, but some restrictions apply.

Priority Shipping methods (Overnight or 2nd Day service) are not available for certain locations in Alaska and Hawaii and the U.S. Territories. If you have any questions concerning the shipment of your order, please contact us via email or call us at 1-877-310-9222.

ORDER TOTAL	STANDARD SHIPPING	2ND DAY SHIPPING	OVERNIGHT SHIPPING
$0.00 - $25.00	$5.00	$10.00	$15.00
$25.01 - $40.00	$6.00	$11.00	$16.00
$40.01 - $60.00	$7.00	$12.00	$17.00
$60.01 - $80.00	$8.00	$13.00	$18.00
$80.01 - $100.00	$9.00	$14.00	$19.00
Over $100.00	$10.00	$15.00	$20.00

We're sorry, we are currently unable to accept orders to be billed or shipped to destinations outside the U.S. We apologize for any inconvenience.

Some items sold by Bobbibrown.com require special handling as specified by federal, state and local regulations governing the transport of these items.

The method of shipment for these items is dictated by these regulations. At Bobbibrown.com, we comply with these regulations therefore the shipment of some products to certain locations may not be possible.

If this affects your order, we regret any inconvenience and thank you for your understanding.

If you wish to provide a physical address in the United States to which we can deliver, we will be happy to ship your full order.

Bobbi Brown accepts the following credit cards: American Express, Visa, Mastercard, and Discover.

We're sorry, we do not accept the following methods of payment:

CODs, personal checks, money orders, credit cards with billing address outside the United States, gift certificates or layaway.

Please Note: For your security your billing name and address must match that of the credit card used for payment. We reserve the right to cancel any order that does not match these criteria.

As a special thank you for shopping BobbiBrown.com, American Express® Cardmembers can earn Double Membership Rewards® points with every purchase of $100 or more through 12/31/08. Exclusively Online at BobbiBrown.com.

Shop Now with your enrolled American Express® Card

Offer valid for purchases made January 1, 2008 - December 31, 2008 only and not valid on previous purchases. Earn double Membership Rewards points on any single purchase of $100 or more. To be eligible to earn bonus points, you must be enrolled in the Membership Rewards program (“Program”) at the time of purchase and you must charge your purchase on an eligible, enrolled American Express Card. Bonus points will be credited to your Program account within 6-8 weeks after charges appear on your billing statement. Individual terms and conditions, as well as annual Program fees, apply for certain Card products. Bonus ID-1480

You will not be charged for your purchase until your order is shipped. For assistance with billing questions, please contact Bobbi Brown Online Customer Service at 1-877-310-9222 or via email.

We are required by law to collect state sales tax on orders being shipped to the following states - AL, AZ, CA, CO, CT, DC, FL, GA, HI, IL, IN, KS, KY, MA, MD, ME, MI, MN, MO, NC, NJ, NM, NV, NY, OH, OK, PA, RI, TN, TX, VA, WA. If you have other questions regarding sales tax, please feel free to Email Us.

We regret that we must limit orders to no more than six (6) units of any item with a maximum purchase of $1000 (not including shipping fees and sales tax) per customer. If you have any questions please contact us at 1-877-310-9222 or via email and we will be happy to assist.

We're sorry, we are currently unable to accept orders that are billed or shipped to destinations outside of the United States. We apologize for any inconvenience.

At Bobbi Brown, we appreciate how important security is to you. We implement various security measures in accordance with industry standards to protect the security of your personal information, both on line and off line. If you have any questions about security at the Site, you can email us by clicking here.