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Shipping Options & Charges

BobbiBrown Online accepts orders that are billed and shipped to locations in the United States (includes APO/FPO, P.O. Boxes, and U.S. Territories).We regret that we are unable to ship to international addresses and apologize for any inconvenience. Bobbi Brown Online orders are shipped and delivered on business days (Monday through Friday, excluding major holidays). Below are the shipping options available for your order. Please select the option that best suits your delivery needs during "Checkout."

Order by December 20th and your Bobbi Brown Online holiday package will be delivered by Christmas*. Please place your order online at BobbiBrown.com by 6:00PM (ET) on December 20, 2014 and select Standard Service at checkout.

Order by December 22nd and your Bobbi Brown Online holiday package will be delivered by Christmas*. Please place your order online at BobbiBrown.com by 6:00 PM (ET) on December 22, 2014 and select Second Day Service at checkout**.

Order by December 23rd and your Bobbi Brown Online holiday package will be delivered by Christmas*.  Please place your order online at BobbiBrown.com by 3:00 PM (ET) on December 23, 2014 and select Overnight Service at checkout**. 

Shipments to APO/FPO/DPO and U.S. Territories
For orders being shipped to APO/FPO/DPO military addresses and U.S. Territories addresses, please place your order by 12:00 Midnight (ET) on December 1, 2014 for delivery by Christmas.* All shipments to APO/FPO/DPO locations are shipped via Standard Service**. 
 
Shipments to P.O. Box
For orders being shipped to P.O. Box addresses, please place your order by 6:00 PM (ET) on December 12, 2014 for delivery by Christmas*. All shipments to P.O. Boxes are shipped via Standard Service**. 

PLEASE NOTE: 
*All purchases are subject to bank authorization prior to processing. Only authorized purchases will be processed and shipped. 
**Second Day, Overnight Service, and Saturday Delivery Service is not available for shipments to APO/FPO/DPO, PO Box destinations, U.S. Territories, and some locations in Alaska and Hawaii.

EGift Cards
Place your order by 1:00 PM ET on December 24, 2014 and your Bobbi Brown Online eGift Card will be delivered by Christmas*.  

*All purchases are subject to bank authorization prior to processing. Only authorized purchases will be processed. We will notify you via email if there is any issue with processing your eGift Card order. We regret that eGift Card orders cannot be guaranteed for Christmas delivery if payment authorization is not obtained by 3PM (ET) on December 24th.

Customer Service Site Message:
To allow our staff to spend the holiday with their families, our Online Customer Service Center will close at 6:00 PM (ET) on December 24th and will reopen at 8:00 AM (ET) on December 26th. Happy Holidays!
 
New Year’s
Please Note:  Due to the New Year's Holiday and holiday shipping schedules, all orders placed after 3:00 PM (ET) on December 31st will be processed on January 2nd. Packages will not be shipped or delivered on New Year’s Day, January 1st.


Standard Service - Delivery within 5-7 business days from the order's ship date for most orders. See below for exceptions.

• Orders destined for P.O. Boxes – please allow 6-14 business days from the order's ship date for delivery. 
• Orders destined for APO/FPO/DPO – please allow 14-21 business days from the order’s ship date for delivery. 
• Orders destined for U.S. Territories - please allow 6-14 business days from the order’s ship date for delivery.

        2nd Day Service - Delivery within 2 business days from the order's ship date. Second Day orders may require a signature upon delivery.

        Overnight Service - Delivery within 1 business day from the order's ship date. Overnight orders may require a signature upon delivery.

        Email Delivery - Bobbi Brown eGift Certificates are sent via email for free and are processed within 5 hours if there are no issues with the order.

        Shipments to APO/FPO and PO Box addresses - Most items may be shipped to a P.O. Box or Military APO / FPO addresses, but some restrictions apply. Orders being sent to P.O. Boxes or Military APO / FPO addresses must be shipped via the United States Postal Service and cannot be shipped via 2nd Day or Overnight Priority service.

        Shipments to Alaska, Hawaii or U.S. Territories - BobbiBrown Online accepts orders being shipped to Alaska, Hawaii and the U.S.Territories Puerto Rico, Guam, and U.S. Virgin Islands. Most items maybe shipped to Alaska, Hawaii and the U.S. Territories, but some restrictions apply.

        Priority Shipping methods (Overnight or 2nd Day service) - are not available for orders shipping to APO/FPO/DPO, P.O. Boxes, the U.S. Territories and certain locations in Alaska and Hawaii. If you have any questions concerning the shipment of your order, please contact us via email or call us at 1-877-310-9222.

        Standard Shipping Charges*

        Order Total
        Standard Shipping
        2nd Day Shipping
        Overnight Shipping
        $0.00 - $25.00
        $5.00
        $10.00
        $15.00
        $25.01 - $40.00
        $6.00
        $11.00
        $16.00
        $40.01 - $60.00
        $7.00
        $12.00
        $17.00
        $60.01 - $65.00
        $8.00
        $13.00
        $18.00
        $65.01 - $80.00
        FREE
        $14.00
        $19.00
        $80.01 - $100.00
        FREE
        $14.00
        $19.00
        Over $100.00
        FREE
        $15.00
        $20.00

        Pro Member Shipping Charges*

        Order Total
        Standard Shipping
        2nd Day Shipping
        Overnight Shipping
        $0.00 - $25.00
        $5.00
        $10.00
        $15.00
        $25.01 - $40.00
        $6.00
        $11.00
        $16.00
        $40.01 - $60.00
        $7.00
        $12.00
        $17.00
        $60.01 - $80.00
        $8.00
        $13.00
        $18.00
        $80.01 - $100.00
        $9.00
        $14.00
        $19.00
        Over $100.00
        $10.00
        $15.00
        $20.00

        *The Order Total used to calculate Shipping and Handling Charges will not include the value of the purchase of Bobbi Brown eGift Certificates.

        All Program orders must be shipped and billed to the same address.


        Shipping Rules and Restrictions


        *Orders are shipped on business days only. Business days are Monday-Friday, excluding federal holidays in the United States.

        *Most orders with Overnight or Second Day Service will be shipped the same business day if placed by 3:00 PM ET.

        *Orders with Overnight or Second Day Service may require a signature upon delivery.

        *Overnight or Second Day Service is not available for shipments to APO/FPO, P.O. Boxes, U.S. Territories and certain locations in Alaska and Hawaii. Please call us at 1-877-310.9222 if you have any questions regarding the shipment of your package.

        *Some items sold by BobbiBrown.com require special handling as specified by federal, state and local regulations governing the transport of these items. The method of shipment for these items is dictated by these regulations. At BobbiBrown.com, we comply with these regulations therefore the shipment of some products to certain locations may not be possible. If this affects your order, we regret any inconvenience and thank you for your understanding. If you wish to provide a physical address in the United States to which we can deliver, we will be happy to ship your full order. If you have any questions concerning the shipment of your order, please contact us via
        email or call us at 1-877-310.9222.

        We're sorry, we are currently unable to accept orders that are shipped to destinations outside of the United States. We apologize for any inconvenience.

        Payment Methods

        Bobbi Brown accepts the following credit cards: American Express, Visa, Mastercard, Discover and eGift Certificates.

        We also accept PayPal as a payment option on bobbibrowncosmetics.com.

        We're sorry, we do not accept the following methods of payment:

        CODs, personal checks, money orders, credit cards with billing address outside the United States, gift certificates or layaway.

        Please Note: For your security your billing name and address must match that of the credit card used for payment. We reserve the right to cancel any order that does not match these criteria.
        Billing

        You will not be charged for your purchase until your order is shipped. For assistance with billing questions, please contact Bobbi Brown Online Customer Service at 1-877-310-9222 or via email.

        Sales Tax

        We are required by law to collect state sales tax on orders being shipped to the following states - AL, AZ, CA, CO, CT, DC, FL, GA, HI, IL, IN, LA, KS, KY, MA, MD, ME, MI, MN, MO, NC, NJ, NM, NV, NY, OH, OK, PA, RI, TN, TX, VA, VT, WA, WI. If you have other questions regarding sales tax, please feel free to Email Us.

        *The order total used to calculate Shipping and Handling fees will not include the value of the purchase of Bobbi Brown eGift Certificates.

        Maximum Purchase Policy

        We regret that we must limit orders to no more than six (6) units of any item with a maximum purchase of $750 (not including shipping fees and sales tax) per customer*. If you have any questions please contact us at 1-877-310-9222 or via email
        and we will be happy to assist.

        *For Bobbi Brown Pro members, no more than six (6) units of any item with a maximum purchase of $500 per order (not including shipping fees and sales tax) per customer.


        International Shoppers

        We're sorry, we are currently unable to accept orders that are billed or shipped to destinations outside of the United States. We apologize for any inconvenience.

        Security Online

        At Bobbi Brown, we appreciate how important security is to you. We implement various security measures in accordance with industry standards to protect the security of your personal information, both on line and off line. If you have any questions about security at the Site, you can email us by clicking here.