Returns and Exchanges

If for any reason you are not satisfied with your Bobbi Brown Online purchase, simply return the unused portion, and we will be happy to remit your account for the full amount of your purchase. If you prefer,you may exchange your purchase for other Bobbi Brown products. Please note that Bobbi Brown eGift Certificates can not be returned or exchanged. Please follow the instructions on the invoice enclosed with your order to complete your return or exchange. A pre-printed label is provided for your convenience.

Bobbi Brown Online
Returns Department
7601 Trade Port Drive
Louisville, KY 40258

We recommend that your return or exchange is sent via UPS or insured Parcel Post for your protection and to insure prompt delivery. If you are returning or exchanging a gift, please check the box marked "Gift Return" on the back of the invoice.

We're sorry, but return shipping fees are not refundable.

Please Note: Only items purchased on may be accepted for return or exchange.

For additional information on returns and exchanges, please contact us at 1-877-310-9222.