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Frequently Asked Questions
Your question might be a frequently asked question (FAQ) so read below to find an answer.

How do I check on an order I have placed?

For questions regarding the status of your order, registered members with an account may click here to view your Order Status. If you do not have an account set up, then please contact our customer service representatives by emailing us or at 1-877-310-9222. Please include your order number with all inquiries. If you are registered and have set up an account, you can sign in and check your Order Status page.

How can I learn about product use/application?

Click here to send your inquiry and a professionally trained Bobbi Brown makeup artist will offer guidance on how best to use our products. Include some details about yourself and features, so we can better serve you.

Where can I buy Bobbi Brown near me?

Access our Store Locator to check for where Bobbi Brown is available near you.

Do you accept international orders?

We're sorry, at this time we are unable to ship internationally or accept credit cards issued by international banks. We apologize for any inconvenience. We can ship to AFO/FPO addresses. Click here to learn more about regulations.

Is it possible to still find products that may have been discontinued or were only available for a limited time?

Last Chance
is a location on our web site where you may find products that have recently been discontinued, or were only available for a limited time. Should you be unable to locate your favorite product in Last Chance, please email our Customer Service for further assistance.

What if I don't feel comfortable providing my credit card information online?

You may submit your order via telephone at 1-877-310-9222. Our customer service representatives are available seven days a week, twenty-four hours a day.

Does anyone else see the information that I provide to Bobbi Brown?

We respect your privacy. The information you provide will not be given to any third party. For more on our Privacy Policy, please click here.

What is your return policy?

If you are not satisfied with any product you receive from your online order, you can return it. Please click here for instructions on returning your order.

Why do the product shades look different on my computer?

Please keep in mind that monitors display colors differently. Try setting your monitor to a resolution of 800 x 600 or higher (1024 x 768, etc.). Check your computer documentation for the optimum setting for your particular monitor. This site is best viewed with Internet Explorer 5.0 or Netscape 6 or higher and a minimum monitor resolution of 800 x 600. Please feel free to email us with questions about specific colors.

How can I get Bobbi Brown samples?

Bobbi Brown does not mail out samples by request. When you shop with us online we provide samples with our orders (when available). Also, samples are available at Bobbi Brown Counters, from time to time.

How can I apply to be a Bobbi Brown Makeup Artist?

For information about applying to be a Bobbi Brown Makeup Artist, please click here.


I'm not receiving my email newsletter; or My Internet Service Provider filters unwanted email and spam. Could these filters block email that I wish to receive?

Yes, they may. Spam filters can restrict wanted email as well as unwanted email. If your Internet Service Provider (ISP) or email client filters or blocks email, it may be affecting email you wish to receive. If you believe this is happening, please consult the help section of your email program or contact your ISP directly to see how to relax or remove the settings that filter or block email. You can also add our email address (bobbibrown@e.bobbibrown.com) to your address book. This will ensure that all future correspondence regarding your Bobbi Brown Online order will be accepted. If you have further questions, please contact us at 1.877.310.9222.
Some helpful tips:
If your provider is AOL:
1. Open the email message.
2. Click "Add to Address" icon.
3. The name and email address from email are pre-populated in the Add Contact pop-up. Verify that the information in these fields is correct.
4. Click "Save".

If you use Yahoo Mail:
1. Open the email message.
2. Click the "Add to Address Book" link on the far right.
3. The address will be automatically entered into your Yahoo! Address Book.

If you use Hotmail:
1. Open the email message.
2. Click "Save Address(es)" at the top of the message header.

If your provider is MSN:
1. Open the email message.
2. Click "Save Addresses" on the right.
3. Select the check box next to the address you want to save. You can also make changes to the contact information.
4. Click "Save".

What do the symbols on your packaging mean?

We know that reading cosmetic labels can be confusing. That's why we've created this Guide to help you decipher many of the symbols and statements that may appear on our labels.

For centuries, cosmetic products have brought enjoyment and beauty to millions of people worldwide. Today, a wide range of make-up, skin care, hair care, and fragrance products are available to help you look and feel good. There are many products to choose from - each with a different purpose, benefit and range of ingredients that makes it unique, effective and pleasant to use. We know that reading cosmetic labels can sometimes be confusing. That's why we've created this Guide to help you understand the various symbols and statements that may appear on your favorite products.

For more information, click here.

What is Bobbi Brown Cosmetics doing about REACH, the new EU chemicals regulation?

Click here to learn more about REACH - for Consumer, Web Site, and Media Responses.

If you still have questions, click here to email your inquiry to Bobbi Brown customer service