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Customer Service Details
Delivery Charges & Options

UK delivery options (orders placed Monday to Friday excluding Bank Holidays)

Option one - Standard Delivery
Delivery within 2-5 working days.
£2.95

Option two - Named Day Delivery
Delivery on the day selected by the customer.
£4.95

Option three - Next Day Delivery
Delivery the following working day.Orders must be placed by 12 noon.
£6.50

Option four - Next Day Delivery AM
Delivery by 12 noon the following working day. Orders must be placed by 12 noon.
£8.00

Option five - Saturday AM Delivery
Delivery Saturday by 12 noon.
Orders must be placed by 12 noon on a "working Friday" to guarantee Saturday AM delivery.
If the order is placed after 12 noon, it will be delivered the following Saturday.
£10.50

Across the delivery options available on our website, we currently reach an average rate of 98% success.



Delivery Rules & Restrictions

We will deliver the goods in accordance with the delivery option selected by you during the order process.

UK mainland orders received by 12 noon, Monday to Friday, will be dispatched the same day for the next day delivery option and the following day for standard delivery.

Delivery on a date of your choice, Monday to Friday, subject to availability and excluding public holidays. Delivery to Northern Ireland, Scottish Highlands, islands, Aberdeen and other rural areas will be within 2 working days of your selected named day.

DHL@HOME is a premium delivery service that offers flexibility to you. On average around 50% of households are empty between 10am and 4pm, therefore we have local couriers that operate between 7.30am and 9pm to provide re-deliveries at a more convenient time. Simply call the phone number on the 'Failed Delivery Card' to arrange a time of delivery that suits you. Please contact us on 0800 054 2988 if you have any problems with arranging re-delivery. Alternatively DHL will also deliver to a neighbour if you are not at home.

Orders are processed for delivery on working days only (Monday through Friday, excluding bank holidays).

Any delivery timescales quoted to you are indicative only. Orders may be delivered in one or more delivery.

Bobbi Brown does not accept any liability whatsoever for delayed delivery caused by any third party. As soon as you have received the goods, you will assume all risk in the goods. Upon delivery of the goods to you, we will also provide you with sufficient details to enable you to:

a) exercise your right of cancellation; and
b) address any intended cancellation or complaints to the correct place of business.

All orders require a signature upon delivery. If you are not there to sign for your order, our delivery company will leave a telephone number for you to call to make alternative arrangements. To ensure secure and undamaged delivery of your order, our delivery company will not be able to leave your order 'hidden' at the address.

We will take all reasonable care to deliver to the address given. However we will not be liable for non-delivery or mis-delivery as a result of incorrect data entry.

Delivery Addresses
To ensure that there are no mistakes with addresses and to check that our delivery company has all the correct details, we use a system that verifies your address using your postcode.

We are unable to process orders to a P.O Box address.

We're sorry Bobbi Brown only delivers online orders to UK addresses (excluding the Channel Islands).



Returns & Exchanges

Bobbi Brown UK Online Returns Policy & Procedure

We hope that you are delighted with your order. However, if for any reason you are not entirely satisfied, you may return any item in its original condition for a full refund within 14 working days from delivery.

Within the order packaging, you will find a Returns Note with details of your order together with details of our returns process. If the items listed on the dispatch note do not match those contained in your delivery, please notify us immediately by calling our Customer Services Team on: 0800 054 2988 (Monday to Friday 9am - 6pm, Saturday 9am - 5pm).

If you return items for reasons other than defects in the goods, or incomplete, or incorrect delivery, you will be required to arrange and pay for the return of the items to us. Please ensure you obtain a Proof of Postage when you return the goods to us. You should retain your Proof of Postage in order to provide proof to us that you have returned the goods, in the unlikely event that we do not receive the returned parcel.

If you require a refund we will refund the price paid by you for the goods (exclusive of the initial delivery charge) within thirty (30) days of receiving your returned goods, provided that you have returned the goods to us in their original condition at our distribution centre within 14 working days of delivery.

Refunds will only be made against the original credit/debit card used.

If you cancel your order but do not return such goods to us within 14 working days, we shall be entitled to collect such goods from you and to charge you for the direct costs of collecting the goods. You should note these charges (which may be deducted from a refund) are likely to exceed the costs of you returning the goods. Until such goods are returned to us, you are obliged to exercise all reasonable care to store the cancelled goods safely and in appropriate conditions.

Please Note: We cannot accept returned goods that we reasonably believe have been used. In such circumstances, we will notify you that no refund will be available and you will be responsible for arranging for such goods to be returned to you within 28 days of our notification.

Damaged/Faulty/Incorrect items

If the goods you receive are damaged or faulty in any way, or not what you originally ordered we will be happy to exchange the items or offer you a refund.

Please notify us immediately by calling our Customer Service Team on 0800 054 2988 (Monday to Friday 9am - 6pm, Saturday 9am - 5pm).

To assure prompt resolution, please provide the order number and keep the box, packing materials and the damaged items for inspection by the carrier.

This policy is only applicable to purchases made online; we are unable to process returns for purchases made within a partnered retail location.

Returns for purchases made online will not be accepted for return or exchange at a Bobbi Brown Counter.

Your statutory rights remain unaffected.

The Returns Process

STEP 1. – Completing the Necessary Documentation

You should receive a Returns Note with your order. Complete this document with all the required information. If you have not received this document, please contact Customer Services on 0800 054 2988 (Monday to Friday 9am - 6pm, Saturday 9am - 5pm) or by emailing us at infobb@bobbi-brown.co.uk with your order details. Please note that we cannot accept returned goods that we reasonably believe have been used.

STEP 2. – Returning the Product
Goods must be returned to us in their original condition at our distribution centre within 14 working days of delivery. Please ensure that the returned parcel is properly sealed, and that you have included within the returned parcel your completed Returns Note. Please ensure you obtain a Proof of Postage when you return the goods to us. You should retain your Proof of Postage in order to provide proof to us that you have returned the goods, in the unlikely event that we do not receive the returned parcel. We cannot accept liability for returned goods lost in transit.

STEP 3. – Processing the Refund
If you have chosen a refund, we will process the calculated refund within thirty (30) days of receiving your returned goods provided that you have returned the goods to us in their original condition at our distribution centre within 14 working days from delivery. You will receive email notification of your refund from our Customer Service Team.

If you have requested an exchange or replacement when ringing the Customer Services Team, this will be processed within 7 working days of receiving your returned goods and will be delivered via standard delivery.